FAQs

The savings in hiring and training a full-time receptionist is significant. We have several plans available so you only pay for what you need and use, making it cost-effective and scalable.

Trust is essential, especially when it comes to outsourcing critical business tasks. Our virtual receptionists are highly trained professionals who prioritize confidentiality and security. Our stringent recruitment process ensures that only the most qualified individuals join our team, and our ongoing training programs ensure they stay up-to-date. Additionally, we communicate with you on a regular basis to ensure all information disseminated to your customers is accurate and current.

Absolutely! Our virtual receptionists are trained to offer a personalized experience for your callers. We gather detailed information about your business to ensure every interaction feels warm and authentic. Your customers will never know our receptionists are not in your office with you.

Our virtual receptionists are available to handle calls from 8am to 5pm Eastern Time, ensuring comprehensive coverage during your busiest hours. We understand that your business might have unique needs, so while we currently operate within these hours, we’re committed to providing flexible and tailored solutions. If you anticipate a need for extended hours in the future, we can discuss customizable options to best support your business as it grows.

We offer seamless integration with popular CRM platforms and other business tools. Our goal is to make the transition as smooth as possible, ensuring you can continue to operate efficiently with minimal disruption.

We provide comprehensive training to our virtual receptionists, ensuring they understand your business values and communication style. Our quality assurance measures ensure consistent performance and customer satisfaction.

While you cannot choose a specific receptionist, you have full control over how your calls are handled. You can customize scripts, set call forwarding rules, and provide specific guidelines to ensure our virtual receptionists represent your business exactly as you want. During our on-boarding process, we work closely with you to understand your preferences and requirements. We also conduct regular check-ins to ensure our team is adhering to your instructions and maintaining the quality of service. This approach ensures that your callers receive a consistent and personalized experience aligned with your business values.

In the event of a technical issue or outage, we prioritize transparency and swift communication. While our backup systems aim to keep disruptions minimal, we will inform you immediately of any issues. This prompt notification allows you to take necessary actions to maintain your business operations with minimal disruption. Our goal is to manage and resolve any technical difficulties quickly, ensuring that your callers experience as little inconvenience as possible.

Absolutely! Our Pay-As-You-Go plan is ideal for business owners who want to test our service before committing to a more extensive service. This flexible option allows you to experience the benefits of our virtual receptionists and determine if our service meets your needs, without any long-term obligations. You can start with as many or as few minutes as you need, and only pay for minutes used; then decide on a more comprehensive plan based on your experience.